Services
Malaysia to Singapore Air Freight
Malaysia to Singapore Air Freight Service
Newfly provides air freight and cross-border parcel delivery services from Malaysia to Singapore for personal parcels, e-commerce shipments and commercial cargo.
Our Malaysia to Singapore air freight service is designed for customers who require faster delivery compared with conventional cross-border trucking or sea freight arrangements.
Estimated Transit Time: 1–3 Working Days
Transit time is calculated based on normal operating conditions after the shipment has been collected, processed and handed over for transportation.
Delivery time may be affected by customs clearance, incomplete documentation, restricted goods, peak seasons, public holidays, flight arrangements or other circumstances outside the carrier's control.
Suitable Shipments
This service is suitable for:
Personal parcels
E-commerce orders
Commercial products
Business samples
Documents
Clothing and fashion products
Electronic accessories
Replacement parts
Small machinery parts
Online seller shipments
Regular business shipments from Malaysia to Singapore
Certain sensitive or controlled goods may require additional documentation or may not be accepted.
Shipping Charges
Freight charges are normally calculated according to the higher of:
Actual Weight
or
Volumetric Weight
Volumetric weight is calculated as:
Length × Width × Height ÷ 5000
Measurements are calculated in centimetres.
Example:
Parcel size:
50cm × 40cm × 30cm
Volumetric weight:
50 × 40 × 30 ÷ 5000
= 12kg
If the parcel weighs only 8kg physically, the chargeable weight will normally be 12kg.
Final chargeable weight and dimensions are subject to the carrier or warehouse measurement.
Maximum Parcel Size
For our standard Malaysia to Singapore air freight service:
Maximum single-side length: 120cm
Oversized shipments may require special handling or a separate quotation.
Customers should inform us in advance if the shipment contains unusually long, large or irregularly shaped cargo.
Maximum Weight Per Parcel
Standard parcel limit:
Maximum 20kg per parcel
For shipments exceeding 20kg per piece, please contact us before sending the goods.
Depending on the cargo dimensions and nature of goods, we may recommend splitting the shipment into several cartons or arranging a separate commercial freight solution.
Singapore GST
Singapore currently applies a 9% Goods and Services Tax (GST).
For goods imported into Singapore by air or post, GST import relief may apply where the total CIF value does not exceed SGD400, subject to Singapore Customs regulations.
CIF means:
Cost of Goods + Insurance + Freight
Therefore, the SGD400 threshold does not necessarily refer only to the purchase price of the goods.
Example:
Goods value: SGD380
Freight and insurance: SGD40
Total CIF value:
SGD420
Because the CIF value exceeds SGD400, Singapore import GST may apply.
Where applicable, GST is generally calculated according to Singapore Customs' taxable import value and the prevailing GST rate.
Current Singapore GST rate: 9%
GST, duties, customs charges and other government charges are not included in our freight charges unless specifically stated otherwise.
Low-Value Goods
Goods with a value of SGD400 or below may fall under Singapore's Low-Value Goods rules.
For purchases from overseas sellers registered under Singapore's GST Overseas Vendor Registration system, GST may already have been collected by the seller at the point of purchase.
Customers should retain the purchase invoice and GST payment information where applicable to avoid unnecessary complications during customs clearance.
Customs Declaration
All shipments entering Singapore are subject to Singapore Customs regulations.
Customers must provide accurate information including:
Description of goods
Quantity
Actual commercial value
Purpose of shipment where required
Invoice or purchase receipt where applicable
Receiver's name
Singapore delivery address
Receiver's contact number
Additional supporting documents may be requested depending on the goods.
Declaring an artificially low value is not recommended. Singapore Customs may reassess the shipment value and request supporting documents.
Customs Duty
Most ordinary goods entering Singapore are non-dutiable but may still be subject to GST.
However, certain categories of goods are dutiable or subject to additional regulatory requirements.
Singapore's main categories of dutiable goods include:
Intoxicating liquor
Tobacco products
Motor vehicles
Petroleum products
These goods cannot be treated as ordinary parcels and may require additional customs procedures, duties, licences or permits.
Controlled and Restricted Goods
Some goods may require approval, permits or additional documentation before being imported into Singapore.
Examples may include:
Food products
Supplements
Medicines
Medical devices
Cosmetics
Wireless or telecommunication equipment
Certain electrical products
Batteries
Liquids
Powders
Chemicals
Plant or agricultural products
Animal-related products
Controlled commercial products
Acceptance depends on the exact product specification and applicable Singapore regulations.
Customers should provide the product description, photo, ingredients or technical information before shipping uncertain items.
Battery and Electronic Products
Products containing lithium batteries may require additional checking before acceptance.
Depending on the battery configuration and transportation requirements, documents such as:
MSDS / SDS
UN38.3 Test Report
Battery specifications
may be required.
Loose batteries, power banks and certain high-capacity batteries may be subject to stricter air transport requirements.
Please confirm with us before sending battery-related cargo.
Singapore Remote Area Surcharge
Certain Singapore delivery locations may be classified as remote or special delivery areas by the carrier.
Where applicable:
Remote Area Surcharge: RM15 per parcel
Remote area classifications are determined according to the carrier's delivery network and may change from time to time.
Customers may provide the Singapore postal code before shipping so that we can check the delivery area.
Delivery Address
Please provide a complete Singapore address including:
Receiver name
Company name where applicable
Unit number
Building name
Street address
Singapore postal code
Contact number
Incorrect or incomplete addresses may cause delivery delays or additional charges.
Failed Delivery
If delivery cannot be completed because of:
Incorrect address
Incorrect telephone number
Receiver unavailable
Receiver refuses the parcel
Restricted access
Incomplete delivery information
the shipment may be held, returned or re-delivered depending on the carrier's procedure.
Additional re-delivery or return charges may apply.
Shipment Tracking
Tracking information will be provided after the shipment has been processed and handed over to the delivery network.
Tracking updates may not appear immediately after collection.
International transportation, customs processing and last-mile delivery may appear as separate tracking stages.
Estimated Transit Time
Normal estimated transit time:
1–3 Working Days
The estimated transit time does not constitute a guaranteed delivery commitment.
Delays may occur because of:
Customs inspection
Flight arrangements
Security screening
Incomplete customs documents
Incorrect declaration
Public holidays
Peak shipping periods
Weather conditions
Carrier operational delays
Government inspection
Controlled goods clearance
Loss Compensation
If a shipment is confirmed lost during transportation, compensation is limited to:
Maximum RM300
subject to the applicable shipment terms and claim assessment.
Paid freight charges are not refundable.
Customers shipping high-value goods should consider arranging additional cargo insurance separately.
Proof of value, purchase invoice and supporting documents may be required when submitting a claim.
Damage Risk
International air freight involves multiple handling stages including:
Collection
Warehouse processing
Sorting
Security screening
Air transportation
Customs clearance
Transfer between facilities
Last-mile delivery
Customers are responsible for ensuring that goods are properly packed for international transportation.
Fragile products should use sufficient internal cushioning and protective packaging.
For high-value or fragile cargo, additional protective packing is strongly recommended.
Freight Charges Do Not Include
Unless otherwise stated, our quoted freight charges do not include:
Singapore GST
Customs duty
Import permits
Government charges
Special customs inspection charges
Storage charges caused by customs issues
Remote area surcharge
Re-delivery charges
Return shipment charges
Special handling charges
Additional documentation fees
Charges arising from incorrect declarations
Before Shipping
For a faster quotation, please provide:
Product description
Number of cartons
Actual weight
Carton dimensions
Declared value
Singapore postal code
Whether the goods contain batteries, liquids, powders, food, chemicals or other sensitive materials
We can then check the appropriate Malaysia to Singapore air freight arrangement before shipment.
Malaysia to Singapore Air Freight
Transit Time: 1–3 Working Days
Maximum Parcel Weight: 20kg per parcel
Maximum Single-Side Length: 120cm
Volumetric Weight: L × W × H ÷ 5000
Singapore GST: 9% where applicable
GST Import Relief: Generally available for qualifying air/post imports with CIF value not exceeding SGD400, subject to Singapore Customs regulations
Remote Area: RM15 per parcel where applicable
Loss Compensation: Maximum RM300, subject to claim terms
Freight Paid: Non-refundable